Privacy Statement According To GDPR

By way of the following privacy statement we inform you how we handle your data according to article 13 GDRP.

Person in Charge
The person in charge as meant by the General Data Protection Regulation and other national data protection laws of the member states, as well as other data protection regulations, is:

Ralph Geuenich GmbH
Justus-von-Liebig-Str. 31
53121 Bonn

Tel.: +49 228 640731

Data protection officer
Our company data protection officer will be happy to provide you with information and will also be your contact for questions. You can reach him / her at:

Ralph Geuenich
53121 Bonn

Tel.: +49 228 640731

User data
When you visit our website, our web server stores so-called usage data temporarily for statistical purposes in a log file; the web host needs them for server operation, we only use them to improve the quality of our website. The following data are logged:

A longterm storage of these log data is only done in an anonymised form.

Data Security
We take technical and organizational measures to protect your data against unwanted access as completely as possible. We use an encryption process on our website. Your information will be transmitted from your computer to our server and vice versa via the Internet using TLS encryption. You can recognize this by the fact that the lock symbol in the status bar of your browser is closed and the address line starts with https: //.

Data Privacy Statement Concerning the Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Only exceptionally the full IP address is transferred to a Google server in the US and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by configuring your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available by way of the following link:

Usage of Google Maps
On the Contact page we have included a map from Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. When the map is retrieved, Google collects usage data and, if necessary, sets cookies. With the certification according to the EU-US Data Protection Shield, Google has guaranteed to comply with European data protection law. You can find more information about Google’s privacy policy and terms of use here.

Usage of cookies
Our website as well uses cookies. Cookies are small text files that can be saved and read on the user's device. These can be cookies that are deleted immediately after you close your browser (session cookies) or cookies that are stored even after you close your browser. It is possible that cookies contain data that make it possible to recognize end devices that have already been used. However, cookies can only contain data on certain settings that are not personal.

We use session cookies on our website. The processing of the text files is based on Art. 6 Para. 1 S.1 lit. f GDPR. The sole purpose is to optimize the website and its presentation for you so that you can use it.

To ensure that you are informed about the use of cookies, please configure your browser so that it informs you about the placement of cookies. In addition, you can use the respective setting in your browser to delete cookies or to prevent new cookies from being set. Please remember that our website may then only be displayed to a limited extent or that some functions can no longer be technically accessible.

Contact Form
If you want to use our contact form to contact us, we only need your name and email address. If you would like to provide us with further personal data, you are welcome to do so, but you do not have to.

All data that you send us via the contact form will only be used to answer your request in a customer-oriented manner, namely within the meaning of Art. 6 Para. 1 S. 1 lit. b GDPR or Art. 6 Para. 1 S. 1 lit. f GDPR. As soon as your request has been dealt with by us, we will delete your data; unless we have to keep them because of a legal retention requirement. It will not be passed on to third parties.

If you want to object to the processing of your data transmitted via the contact form, you can inform us by email. Please use

You can also contact us by email. In this case as well we use the data transmitted in this way exclusively to answer your request. After that, they will be deleted immediately, if there are no legal retention periods. Depending on the configuration of your mail server, contact via e-mail takes place without transport encryption.

In the operation of our website we are supported by service providers. As part of order processing in accordance with Art. 28 GDPR we transmit your data to these service providers, who are contractually obliged to be bound by instructions.

We work with the following service providers: Host Europe, Schön! web-konzeption und -design (website support).

A transmission of data to third parties as according to Art. 4 Para. 10 GDPR does not take place.

Your Rights as a User
If your personal data are processed, you are a data subject according to the GDPR and you have the following rights:

Supplementary Privacy Statements

1. Scope and contract initiation / conclusion
In addition to the privacy statement on the website, the following provisions also apply to all inquiries via HeizungOnline ( The collection, processing and use of your personal data is based on the legal provisions of German law and our privacy statement. To provide services in connection with your request via the link, we ask for additional data in the ordering process, such as name and address, so that these additional data protection regulations are necessary. We only collect, process or use your personal data for processing and executing an order and, if necessary, the subsequent assertion of rights to defects or promised guarantees or if we are legally obliged to do so, e.g. to fulfill the retention requirements. If you use the opportunity and contact us via and the contact form stored there, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.

2. Newsletter, advertising and customer satisfaction survey
On our website, you have the option to consent to the use of your personal data for the purpose of customer satisfaction surveys. You give your consent by activating a corresponding check box on our website. Your personal data will only be used for these purposes and will only be passed on within Ralph Geuenich GmbH. If you buy a product from us, we will send you information emails for similar goods or services in the future. Subject to Section 2.1, these emails are only sent after an order has been completed. You can informally revoke the use of your personal data for the purposes mentioned in section 2 at any time with future effect using the contact details given in the data protection declaration. There you can also ask for the text of your declaration of consent. In addition, there is a corresponding link for unsubscribing the information emails in every email sent for the purposes mentioned in paragraph 2.

3. Disclosure of personal data to third parties
We will not pass on your personal data outside of Ralph Geuenich GmbH. However, this does not apply to service providers whom we use to fully fulfill your request and who require further data to process your request. These include, for example, (1) freight forwarding and transport companies (your address and, if applicable, email address and telephone number to arrange a suitable date), (2) specialist partners of Ralph Geuenich GmbH (your address and, if applicable, email address and telephone number to arrange a suitable date and to carry out the request), and (3) HeizungOnline (your address and, if applicable, email address and telephone number).

The transmission of personal data takes place in accordance with the legal provisions of German law and only to the extent necessary for the purpose pursued.

As of January 2020


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